Help and FAQ

The steps for finding and reserving your hotel are quick and easy, and we are here to help you, even during your stay at the hotel.

 FAQs

 How do I find and book a hotel?

You have 3 possibilities:

1. Online
Search and book your hotel using our site, which is easy to use, fast and secure. Use our search engine, located on the home page to indicate your desired destination, the date of your arrival and your depature date. Then, click on "Search." You may then choose your hotel from the list that is displayed. If you wish to modify your search, to change your destination for example, use the search tool at the left of the page. To find out features of a hotel, click on "Details". Some establishments even allow you to take a virtual tour! When you have made your choice, click on "Reserve." All that is left to do is to check the details of your booking and to indicate your personal details with some simple and secure steps. We then send you an e-mail which summarizes all the information about your booking request. Finally, you will receive by e-mail, or fax if you wish, your stay voucher which you will give to the receptionist of the hotel upon arrival.

2. By phone on +44 20 70 99 20 80 (no premium rate)
You can contact our travel consultants directly by telephone, no matter what language you speak (French, English, German, Italian...). We dedicate a team of travel consultants to helping you reserve your hotel stay. In just a few minutes, a consultant will be able to put a reservation on your hotel by telephone. Our consultants are here to help you 7 days a week, 24 hours a day.

3. By fax
You can send a fax to request a reservation. To make this request, first find the hotel where you wish to stay by using our search engine located on the home page. Indicate your destination, your date of arrival and date of departure, then click on the "Search" button. A list of hotels is then displayed. Click on "Details" to discover the hotel's features. Once you've made your choice, click on "Reserve by fax" on the page with the hotel's description. All you need to do then is to complete the form which is displayed, print it, and fax it to the number indicated.

 How may I find out if my hotel is in the city center, or near any tourist attractions?

• To help you make up your mind, each hotel is presented in detail with photos, descriptions, geographic locations, services, facilities, environment, rates, and more. Some hotels even allow you to take a virtual tour!

 Is the rate shown per person or per night?

• All rates shown on our site are per room/night, except where it is stated otherwise.

 How much is the occupancy tax and is it included in the room rate?

• The amount of the occupancy tax varies depending on the category of the hotel (around 1 euro average/person/night). This tax is included in the total amount of the reservation. Therefore, you don't have to pay this tax on the spot at the hotel.

 Can I call you?

• To get more information or to book, you can use our phone numbers! Our travel consultants are there for you 7 days/week, 24 h/day to help you book your hotel.
• From all countries +44 20 70 99 20 80

 Who answers when I dial (+44 20 70 99 20 80...)?

• Truly professional travel consultants help you over the phone 7 days a week, 24 hours a day. Our agents speak many languages including French, English, German, strongish, and Italian. All of them follow an initial group and go on providing our customers a good quality service.

 Can I make a last minute reservation?

• Our service can book a hotel room for you even for tonight! For a last minute reservation, we kindly ask you to contact us by phone on +44 20 70 99 20 81 (no premium rate). Do not hesitate to call us, we are here for you 7 days a week, 24 hours a day.

 Is it possible that I might be put on hold for a short time when I call?

• In exceptional circumstance, it happens that our reservation centre faces "rush hour." In this situation, some calls may be put on hold, but not for more than 5 minutes.

 Do I need a credit card to book a room?

• Your credit card is necessary to guarantee your reservation. Our system of reservations has been designed to let you communicate your payment information to us in a secure manner. We use the latest technologies to protect your security.

  Is the online payment secure?

• Yes, our site is absolutely safe and secure! You can safely communicate all information related to your credit card. Actually, your bank details are encrypted and secure using SSL protocol (Secure Socket Layer), the most secure and widespread solution in the world.This system of security is characterised by a closed padlock icon shown at the bottom of your browser (Internet Explorer, Netscape Navigator, Mozilla Firefox, etc.) when you fill in the payment form.

 How long does it take to process my reservation request?

• Our service is open 7 days a week, 24 hours a day. In this way, our travel consultants fulfill your reservation request as quickly as possible - in a maximum of 30 minutes after they receive it.

 How will I be notified that my reservation is confirmed?

• After following some simple steps for the online reservation, you will be sent an e-mail that summarizes all the information concerning your reservation. Afterwards, your voucher will be sent to you by e-mail, or fax if you wish.

 What documents do I have to present at the hotel reception?

• When arriving at the hotel, you just present your voucher at the reception desk and sign the document sent by us. The voucher is the proof of your payment. You must also have an ID on you and your credit card (for possible extras).

 How can I modify my reservation? (dates, no. of people...)

• To modify your reservation, please contact us by phone on +44 20 70 99 20 81 (no premium rate) or email: customerservice@planigo.com

 Can I cancel my reservation?

• If you cancel your booking, you will be charged cancellation fees.The amount for cancellation fees are found in our "Terms and Conditions". To cancel a booking, we invite you to consult our agents by e-mail at customerservice@planigo.com

 How do you use my personal information?

• The information that you communicate to us is for our exclusive usage. We may use it to send you offers by e-mail, advertising promotional rates. In order to send these emails, we may use third party companies who are not, under any circumstances, entitled to use the data for any other purpose than that which we specifically request.

 How can I make comments or suggestions about your site or services?

• We listen to your comments and suggestions in order to better answer your questions, continually improve our web site, and maintain the quality of our customer service. To submit your comments, suggestions or questions, do not hesitate to email at customerservice@planigo.com